FAQ

When can I expect my order to arrive?

I ship everything out myself, and due to everything with COVID, allow 7-10 business days for your purchase(s) to arrive. If you need something to arrive by a certain date, contact me and I’ll see what I can do. I’m happy to accommodate you whenever I can <3


Do the vinyl records play?

No, they are for decorative use only. Vinyl records play by the grooves in the vinyl being touched by the needle, and the grooves are painted over in my method. But to all you vinyl traditionalists/ musicians/ etc., rest easy knowing that I use scratched vinyl whenever possible! This is one of the ways I try to promote sustainability and repurposing in order to keep these records out of landfills and in loving homes.


Do you offer discounts?

Yes! I post promotional codes on my social media, so follow those for discounts and notifications about shop updates! You can find me on Instagram at @eleanorhilty_art, or on Facebook @eleanorhiltysart.


How can I commission something from you?

Thanks for thinking of me! Click the “contact us” tab and fill out your idea and contact information. I’m always busy with commissions, so make sure to reach out substantially in advance to make sure I have enough time to make it just how you want. I also ask for payment in advance for my own security.


Why does my package look kinda rough/ it arrived in a weird envelope/box?

I reuse packaging whenever I can, so if your item shows up in an Amazon box or some other miscellaneous homemade-looking cardboard concoction, don’t stress! I’m just trying to avoid buying and using ubiquitous plastics. The art inside should be intact! If for whatever reason it got damaged in transit, be sure to reach out and let me know.